More than a website. A working business system.
Your website can do far more than display information. It can allow customers to log in, place orders, upload documents, make payments, track progress and complete tasks online.
- Customer logins
- Order management
- Business automation
- API integrations
- Web and mobile apps
Your account
Tell us the problem, the repetitive work or the idea.
We will help explore how a portal, app, automation or connected website could make it possible.
It should be more than a digital leaflet.
A standard website presents information. An advanced website can become part of the way the business operates.
Customers can complete tasks themselves, while staff can manage enquiries, orders, documents, payments and progress through one connected system.
The goal is not to add technology for the sake of it. The goal is to save time, improve the customer experience and make the business easier to manage.
Build functions around how your business works.
Every system is different. These are some of the main ways an advanced website, portal or app can support customers and staff.
User accounts and logins
Give customers, members, staff or suppliers secure access to their own information and functions.
Client management
Store customer records, enquiries, messages, documents, activity and service history in one place.
Order management
Manage orders, service requests, quotations, repairs, deliveries, bookings and subscriptions.
Automations
Trigger emails, tasks, invoices, notifications and updates when customers complete actions.
System integrations
Connect the website to payments, accounts, delivery, stock, mapping, customer records and external data.
Web and mobile apps
Create tools that work through a browser or develop downloadable apps where there is a clear reason to do so.
Customer portals and staff management systems.
The same platform can provide a simple customer experience at the front and powerful business controls behind the scenes.
Customer portal
Customers log in securely and access the information and actions relevant to their account.
Staff and administration portal
Staff manage customers, work, orders and information without relying on disconnected spreadsheets and email chains.
One customer action can start a complete process.
Automation connects the steps that currently require somebody to copy information, send emails, create records or remember what needs to happen next.
Customer submits
They complete a form, request a quotation or place an order.
Record created
The system creates or updates the customer and order record.
Team notified
The right person receives the information and a task is created.
Customer updated
A confirmation, payment request or document request is sent.
Portal updated
The customer can log in and see the current progress.
Plugins and APIs help add and connect functions.
We choose the right method for the project rather than adding complexity or rebuilding established technology without a reason.
Add established functions
Plugins can add booking systems, memberships, payments, online shops, forms, document uploads, learning systems and customer accounts.
We use reliable, properly maintained plugins where they provide a sensible solution. We avoid unnecessary plugins that slow the website down or create maintenance problems.
Let different systems communicate
An API allows the website to exchange information with external services such as Stripe, GoCardless, Xero, Google, Royal Mail, delivery providers, stock systems and AI services.
This can remove duplicate work and keep information updated across different parts of the business.
Not every idea needs an app store download.
We look at how people will use the system and recommend the most sensible route for the business and its customers.
Web app
A web app works through a browser and can be used on phones, tablets and computers without downloading anything.
- Works across different devices
- No app store approval required
- Updates can be released immediately
- Often quicker and more affordable to launch
- Customers use a secure website address
Mobile app
A mobile app is downloaded and installed through an app store. It can be useful when people use it regularly or need phone-specific features.
- Push notifications
- Camera and device functions
- Frequent repeat use
- App store presence
- Potential offline functions
What could an advanced website manage?
These are examples only. The system should be designed around the actual problem, service and people using it.
Estate agent portal
Landlords view statements and documents. Tenants report repairs, upload photographs and track progress.
Trade business system
Customers request quotes, upload images, approve work and track appointment dates while staff allocate jobs.
Membership platform
Members create accounts, pay subscriptions, access private content, book events and update their information.
Order portal
Customers place repeat orders, view history, download invoices, make payments and track delivery.
Training portal
Learners access courses, upload work, complete assessments and download certificates.
Application system
Applicants create accounts, submit evidence, receive updates and respond to document requests.
Care provider platform
Families, staff and managers access appropriate information, updates, appointments and service records.
Marketplace
Connect customers with providers, manage listings, enquiries, payments, reviews and account access.
Different users can see and do different things.
Roles and permissions make sure people only access the information and functions relevant to them.
Customer
Views their own account, orders, documents, payments and messages.
Staff
Manages assigned customers, tasks, orders or service requests.
Manager
Reviews work, approvals, performance, reports and team activity.
Administrator
Controls users, permissions, settings, content and the wider system.
Build a useful first version, then develop it.
Advanced platforms do not always need to be built all at once. Trying to include every possible feature from the beginning can increase cost, delay launch and create unnecessary work.
We can identify the most important function, create a working first version and add further features as the system proves itself.
Advanced systems need proper support after launch.
Portals and apps may handle customer data, documents, payments and business processes. They need secure access, maintenance, monitoring and clear ongoing responsibilities.
Have an idea but do not know where to begin?
Explain what you want customers or staff to be able to do, what currently takes too much time and what a better system would look like.
Through a Brainstorm consultation, we can explore what is possible, what is practical and how the idea could be developed in sensible stages.
Brainstorm Your IdeaYou dare to dream. We help make it real.
The opportunities are almost endless.Bring us the idea, the problem or the process that needs improving. We will help work through the possibilities, identify the sensible first steps and provide a clear quotation before development begins.